About Genie of Fairview Door Co. and Our Policies

Our website offers Genie garage door opener parts, such as Genie remotes, keyless entry systems, screw drive carriages, circuit boards, limits and infra-red safety sensors. We also offer an array of remotes and replacement parts for Chamberlain, Liftmaster garage door openers, Sears Craftsman garage door openers, Linear remotes, Multi-code remotes, Stanley remotes, and Allister / Allstar remotes, as well as various garage door parts.

Our family business has been servicing and installing Genie garage door openers since 1964 and we have been a Genie Authorized Service Dealer since our inception. We are also an Authorized Amarr Garage Door Dealer. Our father and mother started this business selling and installing Genie openers in the early 60's. With hard work and a commitment to their customers, they parlayed their company into the thriving business it is today. We have strived to keep our parents' commitment of providing honest, professional service to our customers. Our dedication to fast, thorough and fair service, along with our staff's intimate knowledge of our products, has been the mainstay of our business through the years.

Our concern is your garage door and garage door opener needs. We will do the utmost to please you as our customer with high quality products, reasonable prices, and fast, friendly service. If we do not live up to your expectations, please call any one of the five Heller family members that are here everyday.

Privacy Policy

We will not sell or provide your name or any other personal information to anyone. All information you provide to us is kept in strict confidence. Please read more regarding your privacy.

Shipping

Orders are shipped no later than the next business day. Standard delivery is within 5 to 10 days from the ship date via U.S. mail. We also ship UPS with different options allowing overnight, 2nd day, and ground. UPS shipments provide you with tracking numbers.  We also ship to Canada.  Canada orders are shipped using US Mail Global Priority, but may, in some instances, be shipped UPS Ground.  See our Special Shipping Rates for more detailed shipping information.

Warranty/Refunds

Our garage door opener transmitters, receivers, and keyless entry systems carry a 30 day warranty. You may return any part (except where stated on our site), with all original packing material, undamaged, for a refund, less shipping and handling, within 30 days of purchase. Refunds may be subject to a 15% restocking fee. We reserve the right to decline refunds based on the condition of the returned item. Logic boards and Genie infra-reds sensors are not refundable.

Use the address below for returns and include your order number and a note stating what you would like done.

Questions or Comments?

You may contact us with any questions, concerns or comments via our Contact Us page or see if your question has already been answered in our FAQ. You can also call us at 1-800-711-8410.

Security

This Web site utilizes a secure socket furnished by Thawte and its security is guaranteed.  Our on-line payment service is through Authorize.net

Our Address

Genie of Fairview
3501 E. Royalton Rd.
Broadview Heights, Ohio 44147
MAP

Store Hours

8:00 to 5:00 E.S.T. Monday through Friday
9:00 to 12:00 E.S.T. Saturday